Who Isn’t Using Patient Portals and Why

Experts in health management, sociology, and psychology analyzed responses to the 2017 Health Information National Trends Survey to examine characteristics of patients who do not access electronic medical records and communications from their provider through online portals.  The researchers found that of the sixty-three percent of patients who reported not using a portal during the prior year, the nonusers were more likely to be male, be on Medicaid, lack a regular provider, and have less than a college education compared to those who did access portals.  Though we don’t typically include articles requiring paid access in this space, the findings may have implications on the advancement of telehealth for rural areas