No Surprises Act (NSA): Consumer Stakeholder Listening Sessions on the Implementation of the No Surprises Act

HHS and CMS are pleased to announce a series of listening sessions to obtain feedback on CMS’ efforts to help ensure robust awareness, outreach, and education for consumers and consumer stakeholders of important new No Surprises Act (NSA) protections. 


In this series of listening sessions, we wish to first understand from consumer advocates the role they can play to help educate consumers about the protections in the NSA as well as to receive input from the field about the consumer experience so far.  We also want feedback from consumer advocates on the tools, consumer website, guidance, social media, paid media, marketing, word of mouth awareness, and other resources necessary to help educate consumers on their rights and protections under NSA.  


The sessions will have a question and answer chat and we will address as many on-topic comments, ideas, and questions as time permits. We will likely not be able to respond to all comments individually, but all those we receive will be used to improve our efforts and help plan future sessions.


During the session we will be focusing on consumer outreach, education, and implementation and will not be addressing technical questions specific to NSA provisions or policy, or from a provider’s perspective. We really want your feedback and innovative ideas to help educate consumers and we encourage you to participate. To learn more about the No Surprises Act, visit:


When: 3:00 PM ET on March 3, April 7, and May 5.  

If you have already registered for this series, which began on February 10, there is no need to re-register.


Who should attend: This series is designed for organizations who advocate for and/or assist healthcare consumers.


RSVP: Click here 


Registering for the listening sessions will register you for all sessions. After registering, you will receive a confirmation email containing information about joining the webinar.


This meeting is closed to press.