HHS Published Resources to Address Optum/Change Healthcare Network Interruption

Change Healthcare was subject to a cyberattack in late February – and it has had a significant impact on health care operations across the country. Payments to hospitals, physicians, pharmacists, and other health care providers across the country were disrupted. Change Healthcare, which is owned by UnitedHealth Group (UHG), processes 15 billion health care transactions annually and is involved in one in every three patient records.

In order to help providers manage the impact of this attack, the U.S. Department of Health and Human Services (HHS) has compiled information, resources, and tools from health plans and payers for providers in need of assistance. In this document, providers will find information to help them connect with payers regarding impacts of the cyberattack, links to resources payers have set up (including guides to connect to alternate data clearinghouse services), information on advanced payments, and more.

If you have questions for HHS regarding the Change Healthcare cyberattack, please reach out to HHScyber@hhs.gov.