Lessons Learned from a Year of Virtual Integrated Behavioral Health

The Health Information Technology, Evaluation and Quality Center (HITEQ) in a new resource highlights promising practices in virtual integrated behavioral health care from community health centers who rapidly transitioned to new mechanisms of care delivery through the shift to telehealth during the COVID-19 pandemic. These practices are generated from observations in group and individual conversations with health center leaders, primary care association staff, and behavioral health practitioners over a three-month period in Fall 2020. This document is intended to spark adaptation and improvement by providing a brief snapshot into the tremendous creativity and hard work that has characterized health center operations since the start of the pandemic.